How to Lower Prices Without Hurting Your Brand

Retailers are rethinking pricing strategies as consumers push back against rising costs in the wake of inflation and economic pressures. Strategies like selective price cuts, bundling essentials, and reframing markdowns aim to balance value for customers while maintaining brand equity. In Business Of Fashion’s article How to Lower Prices Without HurtingRead More

Is AI Making You Spend More Money?

With the rise of generative AI, Wharton Assistant Professor of Marketing, Wendy De La Rosa, cautions the use of AI to encourage consumer spending, indicating that it could limit good financial decision-making. In her paper co-authored with Christopher J. Bechler, Unveiling the Adverse Effects of Artificial Intelligence on Financial Decisions viaRead More

What to expect in retail in the age of AI shopping assistants

AI shopping assistants are poised to transform retail, with companies like Nvidia and Amazon introducing advanced agentic AI capable of handling complex tasks beyond simple inquiries.  These systems can personalize shopping experiences by understanding style preferences, locating ideal products, and managing multiple requests simultaneously, essentially acting as a virtual stylist,Read More

The Future of Online Resale Is Offline

Fashionphile, the RealReal, Rebag, and other digitally native platforms offering millions of dollars’ worth of second-hand luxury items—such as Birkins, Rolexes, other goods— are making significant investments in the creation of their own physical stores as well as selling wholesale to other retailers such as Saks Off Fifth. In 2025,Read More

Marketplace Dignity: Transforming How We Engage with Customers Across Their Journey

A couple at an airport check-in counter interacting with an airline employee who is handing them documents. The scene is lively with other travelers in the background.

In Marketplace Dignity: Transforming How We Engage with Customers Across Their Journey, Cait Lamberton, Alberto I. Duran Distinguished Professor of Marketing, along with Neela Saldanha (Yale) and Tom Wein (IDinsight), explores how protecting customer dignity boosts loyalty, brand reputation, and repeat transactions. To achieve this, they suggest three actionable levers to act on inRead More